PHILADELPHIA – Ten Penn Medicine Clinical Care Associates (CCA) Internal Medicine and Family Medicine practices received level III certification, the highest designation granted, for their efforts to provide coordinated, efficient care through the Patient Centered Medical Home program (PCMH) operated by the National Committee for Quality Assurance (NCQA).

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University of Pennsylvania Health System

The recognized Penn Medicine CCA practices include – University City, East Marshall St, Gibbsboro, Woodbury Heights, Phoenixville Family Medicine, Spruce Internal Medicine, Wood Clinic and Cherry Hill Family Medicine. New to the list this year are PennCare for Kids Limerick and Phoenixville, successful in their first attempt to garner this recognition.

The University of Pennsylvania Health System now features 30 practices with this designation; (consisting of 24 CCA locations and six 6 Clinical Practices of the University of Pennsylvania).

“Our CCA practices routinely reevaluate our existing procedures, and make changes where needed. This includes better integrating information technology, and improving scheduling tailored to patient needs,” said Charles Orellana, MD, chief medical officer of CCA. “Patients are not only the reason for our relentless commitment to exceptional coordinated care, they inspire our efforts to continuously seek new ways to put patients at the center of what we do.”
Orellana adds that NCQA , via their recognition programs, places a greater emphasis on practices implementing team-based approaches to quality improvement efforts.

“Our CCA providers, staff, practices, as well as our patients, make up these teams working together to modernize primary care,” Orellana said. “Increasing the number of level III PCMH practices is a vital step forward in adapting to tomorrow’s health care challenges.”

The three-year designation comes from NCQA’s Physician Practice Connections—Patient-Centered Medical Home (PPC-PCMH) program, which uses evidence-based, patient-centered processes that focus on highly coordinated care and long-term medical professional-patient participatory relationships. The PMCH program strives to improve quality and efficiency of primary care by recognizing practices that support strong partnerships between patients and their clinicians, rather than looking at patient care solely as a series of office visits.

Research shows promising results in advancing quality of care and decreasing costs by expanding access to more efficient and coordinated care. In this model, clinician-led “medical home” teams deliver patient care and coordinate treatment across the health care system. The medical home clinicians at these Penn Medicine practices exhibit the “benchmarks of patient-centered care, including open scheduling, expanded hours, and appropriate use of proven health information systems,” according to the NCQA. In addition to improving the patient experience, this program helps avoid unneeded hospitalizations and emergency room visits, which can save money for payers, purchasers and patients.

For a complete list of primary care medical practices and clinicians receiving this NCQA honor, visit

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